Refund Policy
Effective Date: 1st of March 2026 • Last Updated: 1st of March 2026
At LumoCodes, we strive to provide high‑quality software services. This Refund Policy explains how refunds are handled for purchases of our products and services, including CCTVpilot.
By purchasing or subscribing to any LumoCodes product, you agree to this Refund Policy.
1. General Policy
- All payments made to LumoCodes are generally non‑refundable.
- You are responsible for reviewing product details, pricing, and subscription terms before purchase.
- We reserve the right to update this Refund Policy at any time, and changes are effective upon posting.
2. Free Trials
- Some products include a free trial period with no payment required.
- Refunds do not apply to free trial use.
3. Subscription Plans
- Subscriptions (e.g., monthly or annual plans) automatically renew until cancelled.
- You may cancel anytime; access continues until the end of the current paid period.
- Refunds are not provided for unused portions after cancellation, except where required by law.
4. One‑Time Purchases
- One‑time purchases are final.
- Refunds are only considered in cases of verified billing errors or technical issues caused by LumoCodes that prevent access to the service.
- If a purchase was made using a discount coupon or promotional code, the refunded amount will reflect the discount applied at the time of purchase.
- No additional cash or credit will be issued beyond the amount actually paid after applying the discount.
- Coupons or promotional codes used cannot be re‑applied for refunded purchases.
6. Refund Requests & Payment Gateways
- Payments processed via gateways like PayHere and Stripe can be refunded by LumoCodes using the gateway’s refund features, subject to the gateway’s technical processing times and settlement rules.
- Refunds will be issued to the original payment method used at purchase and may take several business days to appear, depending on bank and network processing times.
- If a payment cannot be refunded through the gateway due to method limitations (e.g., non‑card method), we may work with you to issue a refund via alternate means.
7. Billing Errors
If you believe you were charged incorrectly:
- Contact our support team at [email protected] within 30 days of the billing date.
- Provide proof of payment and a description of the issue.
- LumoCodes will investigate and, if verified, issue a refund.
8. Third‑Party Policies & Chargebacks
- Refunds are subject to the payment processing rules of the gateway (e.g., PayHere, Stripe).
- Chargebacks or disputes via a card issuer may be possible even if direct refunds are not issued; such chargebacks may result in fees or account action depending on the gateway’s policies.
9. Modifications
- We may update this policy at any time.
- Continued use of products after updates constitutes acceptance of the updated policy.
For refund inquiries, contact:
Email: [email protected]